Return Policy

Our Commitment to Your Satisfaction

At Syntax Care, we are committed to delivering exceptional website design and maintenance services that exceed your expectations. We stand behind our work with industry-leading guarantees because we believe in the quality of our services and want you to feel confident in your investment.

This Return Policy outlines our refund and satisfaction guarantee policies for all services provided by Syntax Care. Please read this policy carefully to understand your rights and our commitments.

30-Day Money-Back Guarantee

What's Covered

Our 30-day money-back guarantee applies to all website design projects and covers:

• Complete website design and development projects
• Custom functionality and features
• Responsive design implementation
• SEO optimization work
• Content management system setup
• E-commerce functionality

How to Request a Refund

To request a refund under our 30-day guarantee:

1. Contact us within 30 days of project delivery
2. Send an email to refunds@syntaxcare.dev
3. Include your project details and reason for the refund request
4. We'll process your refund within 5-7 business days

Note: The 30-day period begins from the date of final project delivery and client approval, not from the project start date.

Website Maintenance Services

Monthly Maintenance Refunds

For our monthly website maintenance services:

• First Month Guarantee: Full refund available if you're not satisfied within the first 30 days
• Cancellation: Cancel anytime with 30 days written notice
• Pro-rated Refunds: Unused portions of prepaid maintenance will be refunded
• No Long-term Contracts: Month-to-month service with no cancellation fees

Service Level Guarantee

We guarantee 99.9% uptime for websites under our maintenance plans. If we fail to meet this standard:

• You'll receive a credit equal to one month of maintenance fees
• We'll provide a detailed report of the downtime incident
• We'll implement measures to prevent future occurrences

Refund Exclusions

While we strive to accommodate all reasonable refund requests, the following are not eligible for refunds:

Third-Party Costs

• Domain registration fees
• Web hosting costs
• Third-party plugin or software licenses
• Stock photography or premium assets
• SSL certificates
• Payment processing fees

Completed Work

• Projects completed more than 30 days ago
• Additional work or revisions beyond original scope
• Rush delivery fees
• Training or consultation sessions already completed

Client-Caused Issues

• Delays caused by client's failure to provide required materials
• Scope changes requested after project approval
• Dissatisfaction due to client's changed requirements
• Issues arising from client modifications to delivered work

Refund Process

Step-by-Step Process

Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Credit Card: 5-7 business days to appear on your statement
• Bank Transfer: 3-5 business days
• PayPal: 1-3 business days
• Check: 7-10 business days (if original payment was by check)

Partial Refunds

In certain circumstances, we may offer partial refunds:

When Partial Refunds Apply

• Project cancellation after significant work has been completed
• Client requests major scope changes mid-project
• Partial delivery of multi-phase projects
• Maintenance services used for part of the billing period

Calculation Method

Partial refunds are calculated based on the percentage of work completed and delivered. We use industry-standard project milestones to determine completion percentages and will provide detailed breakdowns upon request.

Dispute Resolution

If you're not satisfied with our refund decision, we offer additional resolution options:

Internal Review

Request a review by our senior management team by emailing disputes@syntaxcare.dev. Include all relevant documentation and correspondence.

Mediation

We're willing to participate in mediation through a neutral third-party service to resolve disputes amicably.

Chargeback Protection

We encourage clients to contact us directly before initiating chargebacks. We maintain detailed project documentation and communication records to resolve disputes fairly and efficiently.

Questions About Returns?

If you have any questions about our return policy or need to request a refund, please contact us:

Policy Updates

We may update this Return Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. For ongoing projects, the policy in effect at the time of project commencement will apply.